Our Support Desk Working Hours

While our team aims to answer questions around the clock, please note that our primary working hours are between 9am and 5pm EST on weekdays.

We aim to treat every ticket as an urgent one, however in the case if your ticket is time sensitive and you haven’t heard back from us for over 12 hours (or 24 hours if this is over the weekend), please feel free to send us a follow up to your ticket and the team will get back to you as soon as they can.

As our team works very hard, we want to ensure they are able to spend quality time with their families during the holidays. We appreciate your patience if you experience slower response times during public holidays (such as Thanksgiving, Christmas, New Years, Easter). Rest assured that the next available team member will be with you as soon as they can to help.

And remember: before submitting a ticket, be sure to browse this knowledge base first in case an answer to your question is already available through one of the articles in here.